Our responsibility for sustainable development

Systembolaget’s social mandate means selling responsibly, providing a high standard of service, and providing information on the harmful effects of alcohol. All of this means accepting a responsibility that stretches far beyond our stores. We use information and dialogue to help promote a smarter approach to alcohol that is expressed in our vision: a society in which alcoholic drinks are enjoyed with due regard to health considerations so that no one is harmed. We are a long way from achieving that goal, but we have made progress towards it: we are moving from a culture of intoxication to a new view of alcohol.

Systembolaget’s operations are based on the following cornerstones:

  • Responsible selling: Thorough proof of age checks for which goals are set and which are quantified. We do not sell to people who are noticeably intoxicated, or to people who will, we suspect, illicitly resell the alcohol they buy. We never try to persuade our customers to buy more than they had intended and we never attempt to maximise our profits or our sales. We must be cost-conscious and business-minded, without attempting to maximise our profits, which means that we do not operate in the same way as other companies. Restrictions on the number of stores and on opening hours are part of our efforts to limit alcohol consumption.
  • Good service: An ongoing focus on improving our customer experience, provided it occurs within the framework of responsible selling. We help make customers aware and informed by helping them reflect on a healthy drinking culture.
  • Wide range: High quality, whatever the price band and type of drink. The range shall be accessible nationwide.
  • Brand neutrality: No supplier or brand may be either favoured or discriminated against in terms either of purchasing or of in-store display of the drinks.
  • Efficiency: Our operations shall be run efficiently.

Systembolaget is, however, a major player with substantial influence and a unique position in the market, which is why we regard it as natural and vital that we work to promote the sustainable development of the global alcoholic drinks industry. We take responsibility for working conditions, human rights, environmental issues and anti-corruption measures, both within our own operations and throughout the entire drinks supply chain. And we want to make it easier for our customers to make informed choices that involve a reduced environmental impact and better working conditions throughout the supply chain.

Our responsibility for sustainable development involves both maximising the social benefits we provide and minimising our negative impact on sustainability.

We have identified 7 significant sustainability areas and this Responsibility Report is structured to reflect this. The areas are:

  • Limit the harmful effects of alcohol – impact on local communities
  • Good working conditions in the supply chain
  • Environmental improvements in the supply chain
  • Climate impact
  • Ethics and anti-corruption
  • Skills
  • Inclusiveness

These are the goals for our sustainability work, broken down by area.

Significant sustainability area

Aspect boundary – where in the supply chain the area is significant

Company-specific key ratio

Result 2015

Goal 2015

Goal 2016

GRI indicator

Limit the harmful effects of alcohol

The entire local community (everyone in Sweden).

Customer Satisfaction Index (CSI)
CSI social component
Proof of age checks, %
Alcohol index
Opinion Index, OPI, %

84

81
96
65
77

83

78
96
66
75

84.5

– 
96
66
77

 

SO1
PR5

Good working conditions in the supply chain

Significant at both producer and cultivation level but also in evaluating how the suppliers (agents) take responsibility for these issues.

Percentage of suppliers who have confirmed the Code of Conduct electronically, %

99.5

100

100

HR11
LA15

Environmental improvements in the supply chain

Significant at both producer and cultivation level but also in evaluating how the suppliers (agents) take responsibility for these issues.

Organic sales percentage, %

9.3

6.0

9.0

EN27
(See also Climate)

Climate impact

Packaging is the part of the value chain with the biggest climate impact, followed by transportation. The scope of the direct climate impact of our own operations is insignificant but is important in terms of the signal it sends.

CO2 emissions from electricity, business travel, packaging, tonnes

+2,081

-1,000

-3,000

EN15
EN16

Ethics and anti-corruption

The area is significant, both within our own organisation and within the supply chain.

No

SO3
SO5

Skills

The full range of Systembolaget’s operations.

Performance culture
Total sick leave, %

77.1
5.1

78.0
4.0

78.0
4.6

LA10
LA11

Inclusiveness

Our view of diversity is based on the belief that we are here for everyone in Sweden. The area is also significant in terms of our own talent pool.

No, covered by LA12

LA12