ANDT – the ANDT Council

The Government’s Council on alcohol, narcotics, doping and tobacco issues acts in an advisory role to the Government and provides information on research and survey results etc., of relevance for the implementation, monitoring and evaluation of the strategy.

Alcohol Index

The Alcohol Index is a combined measurement of people’s attitudes to alcohol in different situations. The higher the index on a scale of 0-100, the more moderate the attitude to alcohol. The Alcohol Index is generated using the responses to nine questions on what people think is right and wrong when it comes to alcohol. The questions are put to 2,000 people aged 16 and above once a year. Data collection is carried out by Novus.

Alcohol consumption

Consumption of alcoholic beverages, recalculated as litres of 100 per cent alcohol, per person aged 15 and above. The term, alcoholic beverage, refers to a beverage with an alcohol content in excess of 2.25 per cent by volume (the Swedish Alcohol Act, 2010:1622)

Alcohol tax

Alcohol tax is an excise duty levied by the Government. Changes to the alcohol tax rate affect both Systembolaget’s income and its cost of goods sold, and changes to the alcohol tax rate consequently have no effect on the trading margin.

Average number of employees

The number of hours worked divided by the normal number of hours worked per year.

Average number of shares

Weighted average of the number of shares outstanding during the year.


The Swedish Council for Information on Alcohol and Other Drugs.


Claes Fornell International CFI AB.

Capital employed

The Balance Sheet total less non-interest-bearing liabilities including deferred tax liabilities.

Cash flow per share

Cash flow from operating activities divided by the average number of shares.


Cost-effectiveness is measured by calculating the ratio between total overheads and quantity sold.

Customer Satisfaction Index – CSI

The CSI measures how satisfied customers are with Systembolaget. The total index is an average value obtained from responses to the three following questions:

  • How satisfied or dissatisfied are you with the Systembolaget store, overall?
  • How well does the Systembolaget store live up to your expectations?
  • How close to or far from ideal do you think that the Systembolaget store is?

The customers’ answers, which are given on a scale from 1 to 10, are converted to a figure between 10 and 100. The survey base comprises a total of 48,000 randomly selected customers, spread over all of the stores. The CSI is measured and reported once a quarter.

Dividend per share

Proposed/disbursed dividend divided by the average number of shares.


Services offered and conducted electronically via the internet.

Earnings per share

The net profit/loss for the year divided by the average number of shares.

Equity/assets ratio

Adjusted equity as a percentage of the Balance Sheet total.

Financial position

Total shareholders’ equity on the closing day.

GRI – Global Reporting Initiative

A global network that issues a framework with guidelines for sustainability reporting.

Global Compact

A UN initiative and framework for sustainable enterprise. Global Compact is based around ten principles within the following four areas: human rights, labour conditions, the environment, and anti-corruption.

Income/net sales

Income/net sales comprises income from goods sold and service provided that form part of Systembolaget’s core operations.

Informed choice

For us, working to promote informed choice means offering products with a lower alcohol content and in smaller packs, and products that take into account environmental considerations and working conditions in the supply chain

Operating margin excluding alcohol tax

Operating profit/loss as a percentage of income excluding alcohol tax.

Operating margin including alcohol tax

Operating profit/loss as a percentage of income including alcohol tax.

Opinion Index – OPI

The Opinion Index measures the percentage of the Swedish population who wish to retain Systembolaget and the monopoly on retail sales of strong beer, wines and spirits. The survey base is asked to respond to the following question:

    Do you think that Systembolaget and the monopoly on the sale of strong beer, wines and spirits should be retained, or would you prefer strong beer, wines and spirits to be sold in other stores?

Systembolaget engages TNS Sifo to conduct the survey. A total of 1,500 randomly selected individuals aged between 15 and 74 are interviewed every month. The Opinion Index is measured and reported every month.

Owner’s goal

The owner’s goal comprises the mandate-related and economic goals specified in the Owner’s Directive, which was adopted at the Annual General Meeting held on 23 April 2015.

Performance culture

Performance culture measures the extent to which employees feel that their job provides the conditions that enable them to perform (want, know, can, may and should) and the individual’s perception of the way in which their basic requirements are met. Measured once a year by means of a company-wide employee survey.

Product wastage

Wastage of goods, as established during stocktaking, pro mille of income.

Profit maximisation

When the primary purpose of an organisation’s operations is to generate the maximum possible profit for the owner.

Proof of age checks

The proof of age checks measure how often proof of age was requested as a percentage of the total number of control purchases. The control purchases are carried out by people aged between 20 and 24. Systembolaget commissions Better Business to carry out these checks. A total of just over 5,800 control purchases are made every year in stores and from agents, with approximately 600 of these purchases made from agents. Proof of age checks are carried out daily and are reported every month.

Reduced climate impact

The figure refers to the reduction in the climate footprint of Systembolaget’s operations. The goal comprises emissions from packaging, electricity consumption and internal trips, and the baseline value in these areas is 165,144 tonnes of carbon dioxide equivalents with 2014 as the base year. The reduction in climate footprint is measured once per year

Return on capital employed

Operating profit plus financial income as a percentage of the average capital employed.

Return on shareholders’ equity

The net profit for the year as a percentage of average shareholders’ equity.

Shareholders’ equity per share

Shareholders’ equity divided by the number of shares on the closing day.

Stock turnover rate

Purchase value divided by the average stock value at retail price.

Supplier Quality Index – SQI

The Supplier Quality Index is a jointly weighted index of a number of quality parameters of significance to achieving customer benefit.

Total sick leave

The total sick leave is measured using the Swedish National Financial Management Authority’s definition and measures hours lost to sick leave in relation to the total number of available working hours during the same period.

Trading margin excluding alcohol tax

Gross profit as a percentage of income excluding alcohol tax.

Trading margin including alcohol tax

Gross profit as a percentage of income including alcohol tax.


World Health Organisation.


Wastage, as established during stocktaking, pro mille of income, including both product and cash wastage.

Work productivity

The number of work units processed (packs after weighting per product group) per day’s work (8 hours).